Bobrick Washroom Equipment Company
We called Westway when we needed a pressure switch replaced on our Gasparini CNC Press Brake. The service manager responded quickly – within the hour – and was courteous the whole time. During his visit, he noticed a faulty, leaky hose as well. We appreciated him pointing it out! In the end, the Service Technician completed his work professionally, used all the right practices (including lock-out/tag-out), and left our facility clean.
Our Hyd-Mech Bandsaw wasn’t cutting straight, so we reached out to Westway. The Service Technician came out within the day. He checked tension, feed force, tracking, and the blade – all of which were okay – however the blade guides needed replacing which was taken care of on the spot. The technician did everything by the book and swept where he had worked to leave our facility tidy!
RV Metalware Inc.
We were having a power issue with our Hyd-Mech horizontal band saw. Westway got in touch with us quickly to schedule a service and came out within 24 hours. Their Service Technician was courteous and professional. He checked the fuses and voltages, which were in good shape, and found a faulty safety relay. He supplied us with a new one and fixed it. He did everything to code, including using the lock-out procedures while he was working on our machine.
Champion Moyer Diebel Limited
We contacted Westway to fix our Hyd-Mech Cold Saw. The Technician adjusted an out-of-stock proximity sensor, which proved a fix. He was knowledgeable and professional throughout his visit.
Stoll Metal Sales
We called Westway about our FABMASTER Hydraulic Press Brake, which was missing valve and safety valve feedback. Westway came out within a day to look at our machine. They found that the CNC150 was missing an in-position y-axis motor. They fixed this and re-calibrated the machine before running a test to ensure it was working again. They even worked with the operator to make sure he was comfortable working with the machine.
Mavis Welding and Fabricating
We called Westway about our FABMASTER Ironworker, which was going down but not coming back up. The service technician responded to our inquiry and came out quickly, finding the problem to be wires shorting on the foot switch cable conduit. He repaired the conduit for the foot switch and the notching station, adjusted the access door limit switch, and repaired the door locking adjustable bolt. When he was finished, he demonstrated to us that it was functioning correctly. The areas was left cleaned and we were left happy!