Field Service Technician

As a result of continued growth at Westway Machinery, we have a permanent Field Service Technician opportunity available. Westway Machinery is a leading Canadian metal forming machinery supplier established in 1972. Our employees have the opportunity for career growth and development in a supportive environment. Westway is a stable family-owned business that offers job security, competitive salary and comprehensive benefits.

Delivering superior metal forming equipment solutions through our expertise, products and services is a top priority at Westway Machinery, therefore your ability to provide high quality service to each customer makes you a top-notch candidate.

RESPONSIBILITIES:

  • Provide technical product support to customers and staff
  • Provide the necessary expertise for customer machine start ups and operator training on new equipment.
  • Travel to customer sites primarily in Ontario with occasional site visits out of the province to perform customer service in the field
  • Review customer equipment problems
  • Diagnose, repair and maintain machines/equipment in a timely, safe and professional manner
  • Make recommendations regarding the extent of repairs and suggestions for improvements
  • Perform pre-delivery inspections and repairs
  • Update database, and communicate with vendors by email or phone
  • Warehouse maintenance as necessary

EDUCATION:

  • Completed Grade 12 education
  • Completed Electro-mechanical or Mechtronics program at college or trade school
  • Vendor-based, on-site or off-site equipment-specific training is provided. Westway will reimburse for training and travel costs.

QUALIFICATIONS:

  • 5 years Service Technician experience in electro-mechanical or hydraulics/pneumatics. Metal Forming industry experience is required.
  • Thorough knowledge of diagnostic, maintenance and repair of electro-mechanical equipment.
  • Hoisting and rigging experience
  • PLC, CNC, Controls – Logic Programming/diagnostics experience
  • AC/DC Servo drives & motion control knowledge
  • Ability to read drawings, and schematics
  • Proven customer service experience
  • Ability to complete detailed work with accuracy
  • Energetic and able to a handle high volume of work
  • Self-motivated and able to work in a fast paced environment with minimal supervision
  • Excellent verbal and written communication skills; French language skills are an asset
  • Ability to work effectively independently and with others
  • Computer literate – MS Office suite knowledge
  • Valid driver’s license and passport
  • Keyboarding skills @ 30 wpm

If you have a strong customer focus and want to join a committed and talented team of individuals then we would love to hear from you. Please send your resume with cover letter outlining your salary expectations to

careers@westwaymachinery.com

JOB LOCATION: Westway Machinery Ltd., 2370 Cawthra Rd., Mississauga, ON L5A 2X1

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