Service Co-ordinator

Responsibilities include but are not limited to, the following:

• Understanding customer requirements and providing service that exceeds customer expectations
• Process service requests, follow-up and necessary administration
• Sourcing and ordering parts
• Issusing P.O's for suppliers
• Follow-up parts tracking
• Ensuring adequate parts are in stock
• Part shipping, packing and repacking
• Administration of warranty issues
• Upsell products to existing customers
• Developing policies and procedures

Qualifications:

• Strong customer service skills
• 3 years related experince
• Good mechanical aptitude with the ability to read parts and exploded view drawings
• Proficient with MS Word and Excel
• Must possess a sense of urgency in order to meet customer deadlines and commitments
• Demonstrated ability to build and maintain positive supplier and customer relationships
• Proven ability to multi-task and problem solve is essential

Phone: (905) 803-9999
Toll Free: 1-800-263-1199
Westway Machinery LTD. 2370 Cawthra Rd, Mississauga, Ontario
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